Skip to content

CMI Operations/Departmental Manager

  • 5

    Level 5

  • Start Date
    Monday 4th September 2023

  • Venue
    Norfolk House, Exchange Street

  • Course Code

Start Date

  • Monday 4th September 2023, Part Time


There will be a focus on management areas that are applicable to specific roles, improving resource management, leadership and decision making skills. By the end of the course, learners will be better prepared to manage teams and individuals, setting appropriate targets and facilitating effective working practices. The curriculum also covers personal development and project management.

Learners will acquire the knowledge and skills in the following areas through completing the Chartered Management Institute Level 5 Diploma in Management and Leadership and implementing this new knowledge in the workplace:

  • Operational management
  • Project management
  • Finance
  • Leading and managing people
  • Building relationships
  • Communication
  • Awareness and management of self
  • Decision making

They will also be expected to exhibit the following behaviours in the workplace:

  • Taking responsibility, being inclusive, agile and professional

The Level 5 Diploma in Management and Leadership is designed for Managers who want to develop core management skills such as managing resources, recruitment and information management. The qualification focuses on the development of management capabilities and competencies. The Level 5 Diploma in Management and Leadership course is awarded by the Chartered Management Institute (CMI).

Modules covered:
Study Skills
501 - Principles of Operational Leadership and Management in an Organisational Context
502 - Principles of Developing, Managing and Leading Individuals and Teams to Achieve Success
509 - Managing Stakeholder Relationships
513 - Managing Projects to Achieve Results
514 - Managing Change
515 - Creating and Delivering Operational Plans
520 - Managing Finance
525 - Using Reflective Practice to Inform Personal and Professional Development
(Please see for further details on the content of these modules)

Duration: 18 months

NB Certification for the CMI Qualification will be at an additional cost

Entry Requirements

Candidates will have a Level 3 qualification (e.g. A levels), and English and Maths at Level 2 (GCSE/O Level) or above. Candidates who do not hold a Level 3 qualification but have a minimum of 2 years’ experience in supervisory / junior management roles will also be considered.
Entry onto the programme will be subject to an interview with the course team.

Learning Outcomes

Learners who undertake this course will develop their workplace problem solving skills as they apply the management models and theories they have learned from completing their assignments, to practical everyday work scenarios. Upon completing this course successfully, you will be able to demonstrate that you have the most proficient, current management techniques and practices.


Completion of an assignment for each unit. Learners are allocated a Tutor for study support.

The course will be delivered through face to face learning on a Friday 9-5pm with tasks to complete outside of these face to face delivery sessions.

Career Progression

This well recognised qualification will enhance your ability to contribute effectively to your organisation and thus the possibility of progression into and through supervisory and management roles.

On completion, apprentices can register as full members with the Chartered Management Institute. As part of the End Point Assessment apprentices will be assessed for Foundation Manager or Chartered Manager status, dependant on their length of management experience.


This course is subject to fees - course cost is £1750 plus cost of Registration and Certification (around £2000 in total).
Please contact the Advice Shop on 01603 773773 for information.