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Website Accessibility Statement for ccn.ac.uk

This accessibility statement applies to www.ccn.ac.uk.

This website is run by City College Norwich. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts using browser or device settings
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using a keyboard or speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Some PDF documents are not fully accessible
  • The chat widget may be difficult to use for some people

Feedback and contact information

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us on information@ccn.ac.uk or 01603 773 773.

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you within 10 working days. 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

City College Norwich is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons:

Non-compliance with the accessibility regulations

Some PDF documents are not fully accessible due to missing titles (WCAG 2.4.2), missing language definitions (WCAG 3.1.1), tables that do not have proper relationships (WCAG 1.3.1) and incorrectly or unlabelled non-text content (WCAG 1.1.1). We are in the process of removing old documents and updating those that are still in use, we are aiming to have this done by December 2024.

The chat widget is hard to access using the keyboard (WCAG 2.1.1) and has nested interactive controls controls (WCAG 4.1.2). This is a third-party widget and we are unable to improve these issues. We are researching and testing alternatives and will look to move to a different provider by September 2026.

What we’re doing to improve accessibility

We have recently updated our website to improve overall accessibility including:

  • Making it accessible and clear when using a keyboard to navigate
  • Preventing content being obscured when the page is zoomed over 200%
  • Fixed issues with pop-ups such as cookie consent and site notices overlapping

Our ongoing commitments include updating PDFs to make them more accessible and selecting a new live chat provider. 

Preparation of this accessibility statement

This statement was prepared on 18 September 2019. It was last reviewed on 22 May 2026. 

This website was last tested on 21 May 2026. The test was carried out by Bigfork Limited.

The checks used a mixture of simple manual checks and automated tests to find only the most common barriers to users with accessibility needs. Manual checks included using each page without a mouse, viewing the page at different zoom settings, and simulating viewing the page on a small screen. The automated tests were completed using the latest version of Axe. Tests were completed using different settings in the Google Chrome browser on Mac OSX with a 13 inch screen.

The checks were applied to six website pages that gave a fair representation of the website:

One PDF document was also tested: