Skip to content

Parents and Carers

Our College is an exciting and dynamic place to learn, and we are dedicated to helping your son or daughter succeed and fulfil their ambitions.

During their time at our College your child will be challenged. At the same time, they will be provided with outstanding support and access to extracurricular opportunities that will support their personal development and make their time with us enjoyable.

We offer students the widest choice of courses in the area and provide outstanding progression to university, apprenticeships and employment. Whatever your child’s ambitions, we can help them succeed.

Useful information

Student attendance and achievement

One of the key measures of success for colleges is the retention rate for students on our courses.

Unexplained student absences or patterns of irregular attendance are important signs that students are at risk of dropping out of courses and/or facing significant life issues.

Quick action to contact the students, and when appropriate their parents and employers, following such absences is an effective way of minimising the risk that such absences will lead to the student leaving our College.

This procedure aims to ensure that a consistent approach is adopted across college, making sure all students are aware of and enabled to meet their obligations to attend regularly and punctually. It promotes early identification of concerns and implementation of follow-up support as required.

GCSE English and GCSE Maths requirements

English and Maths are the most fundamental skills for everyday work and life a young person can have.

In order to help our students achieve success now, and in the future, we ensure they continue to make progress in these subjects.

Whatever grade a student achieves in their GCSEs, their programme of study at City College Norwich will include opportunities for them to develop and renew their English and Maths skills. They will be supported to reach their full potential both in their chosen subject and in classes that build on their prior attainment.

Our Approach to English and Maths

If you don’t have a GCSE grade 4 in either maths or English:

You will work towards achieving a good pass in both English and maths as part of your programme of study.  

You may study GCSE so you can retake the qualification or you may take a Functional Skills ‘stepping stone’ course instead of a GCSE qualification if this is more suitable for you.

If you have a GCSE grade C in one subject but not the other:

You will be enrolled on a qualification as part of your programme of study, to work towards a grade C in the subject you have yet to achieve in. This will either be a GCSE or Functional Skills ‘stepping stone’ course.

If you have a GCSE grade 4 in one subject but not the other:

You will be enrolled on a qualification as part of your programme of study, to work towards a grade 4 in the subject they have yet to achieve in. This will either be a GCSE or Functional Skills ‘stepping stone’ course.

If you achieve a grade 4 in GCSE maths or English, we will discuss with you if they wish to retake the qualification to achieve a grade 5 or better as this may be important for some career and University progression.    

If they have GCSE grade 4 or better in both maths or English:

If you have a Grade 4 result in English and/or maths we will discuss with you if they wish to retake the qualification to achieve a grade 5 or better as this may be important for some career and University progression.   

If you have a Grade 5 or above, we will continue to develop maths and English skills as appropriate within your programme of study to ensure you fulfil your potential.


At our College, we want our students to feel valued for who they are and learn and progress in a secure environment.  


We understand that transitioning to College life can be a challenge, and our Wellbeing Team are here to offer support for students along the way. However, sometimes you may need to access support and information to support your young person and we have compiled a list of resources to assist you with this. 


For general information and self-help guides for common conditions, you can access online versions of the NHS Self Help guides including depression, anxiety, stress, controlling anger, hearing voices and disturbing beliefs and obsessions and compulsions. You can find leaflets here covering a range of mental health issues.


If your young person needs someone to talk to, Kooth is an online community providing digital mental health care available to all young people. It has articles, discussion boards, live chats and daily journalling. They can speak to professionals or to peers depending on what they need in the moment. You can help your young person sign-up to the service and let them know it's okay to need help and support.


In terms of general all-round support, MAP are a wonderful Norwich-based service. Mental Health Advisors help young people access the support they need. Support offered covers a range of issues from sexual health to relationship problems to finances and homelessness. They are specialists in helping young people from 11 - 25 years old.


MAP offers counselling as well. They have drop-in centres to go to for help between 1:30pm and 5:00pm for most centres, information for these can be found on their website.


Specific support is available for common areas we see students for. See the resource links provided below. If you would like further advice or resources on a specific topic to support your young person, please email

Useful resources

Papyrus is an organisation striving to prevent young suicide. They offer a number to call and speak to, a text service 07860 039967 as well as a forum for advice. 


Mind has a useful guide on depression with practical steps to use when feeling low.  


Every Mind Matters is the NHS guide for low mood with information and guidance provided. 


YoungMinds offers a guide for depression covering signs and symptoms, getting help, ways to look after yourself and other information around depression.  

With you is a charity that offers support to parents of children who self-harm. Primarily based in Kent, it offers some useful information and guidance on how to manage this. 


Aluminia is a free online 7 week course for young people struggling with self-harm. 


Battle Scars offers resources and information around self-harm including support groups. 


Mind has a useful guide around self-harm covering what it is and ways to help yourself as well as getting help. 

No Panic has a helpline every day between 10am and 10pm - 0300 772 9844. The website offers advice and resources with free downloads to work through. 


Anxiety UK is a website designed to help support sufferers of anxiety. Membership could be helpful with provision of courses and therapy. 

The Sleep Charity is a charity dedicated to raising awareness and increasing understanding around the importance of sleep. It offers information, guidance and a helpline for those struggling with their sleep. 


NHS Inform an online self-help guide to sleep accessed form the link. 


Sleep Solved is an app to help with sleep and wellbeing as a part of the Sleep Well Study. The study is looking at hundreds of young people to take part and it will run until Autumn 2024. There is lots of sensible advice on sleep in the app preview available from the link. 


Rethink Mental Illness has a wonderful section on sleep that provides information on better sleep and directs you to short 6 week courses to help facilitate better quality sleep. 

Autism Anglia provides care and support to autistic children, adults, and their families in East Anglia. They focus on creating awareness through training, education and supplying information to the public and professionals. 


Asperger East Anglia offer a range of support services. They also focus on increasing awareness. They offer advice and personal support. 


National Autistic Society provide resources about autism, diagnosis, causes, symptoms and history. They look at autism in women and girls, autism and BAME and autism and gender identity. They offer training, best practice and diagnostic services. 

Eating Matters offer low cost counselling for mild to moderate eating disorders. You can call the number to speak to someone, or complete the online form on their website. 

The Matthew Project aims to empower people to overcome issues with drugs, alcohol and mental health. They offer various programmes and intervention for both adults and young people. Information is under the contact us page or you can drop into the centre. 


Change Grow Live offer advice on a range of substance abuse and abuse issues.  They offer information on the topic and advice on how to quit and have difficult conversations. 


Frank offer honest information about drugs. You can search different drugs to find out what they do and the risks involved. 

Nelson's Journey support children and young people in Norfolk. Information and guidance – at a time of bereavement. They offer resources and activities to download.  


Time Norfolk Pregnancy Loss Charity is a charity based in Norfolk and Waveney. They offer wellbeing support for mental health challenges due to pregnancy loss at any stage, baby loss or pregnancy choices.  


Winston's Wish is a service for children up to the age of 25 years-old. Winston’s Wish provides emotional and practical bereavement support to children and young people and those who care for them.  


Sue Ryder offer online bereavement support. Support via text and possible one-to-one short-term counselling. It provides a platform to speak to others who are grieving. They provide information and support. 

Brooks offers free confidential sexual health and wellbeing experts.  


iCash is the Integrated contraception and sexual health clinic. They offer support with STDs and contraception.  


Terrence Higgins Trust focus on HIV and sexual health.  

Norfolk LGBT+ Project provide support, information and advice to all age groups that is relevant to health and wellbeing. They offer one-to-on support, low-cost counselling, and drop ins. They offer referrals and awareness training. 


Mermaids offer support for a range of different gender identities aimed at young people. They provide help and support to both young people and their families as well as training to schools and professional bodies.  

NSPCC are focused on child abuse.  


Childline is a 24-hour helpline, email and 1:1 counsellor chats are available too.  


Victim Support provides information leaflets available on different crimes and abuse. They offer support for young people and support for parents.. 


Leeway is a Norfolk based charity aim to provide free and confidential support to anyone experiencing domestic abuse.  


The Harbour Centre is the sexual assault referral centre (SARC). Services are available 24/7. Staff help make informed decisions about what to do next. Helps children too under 13 and 13 – 18 years-old.  


Sue Lambert are supporting people who have experienced sexual abuse, sexual assault, or violence.  


Galop offer support for LGBT+ people who have experienced abuse and violence. It follows a referral system. You can self-refer or refer someone you’re worried about.