Start Date
- September 2024, Apprenticeship
Summary
There is a national shortage of skilled Front of House staff in the Hospitality & Catering sector. Recruitment and staff retention are the biggest challenges at present, and skilled experienced staff are in high demand. A Hospitality Supervisor will manage a small team of hospitality staff to ensure that all duties and responsibilities are covered. Hospitality Supervisors are expected to plan and organise a team in order to provide excellent customer service, as well as learn a range of leadership styles and techniques to manage the team. Hospitality Supervisors need to be flexible, adaptable and responsible in order to support their staff and ensure that an accurate, efficient and effective service is delivered. Although Hospitality Supervisors can specialise, they will need to support their colleagues across the business. Specialist areas include Food and Beverage Supervisor, Bar Supervisor, Front Offfice Supervisor, Events Supervsior and Hospitality Outlet Supervisor.
Course content includes:
- Guest speakers from the local industry
- Visits to Hospitality establishments
- Observations, projects and assessments
- Planing and organising a team to meet expected levels of customer service
- Leadership styles and management skills
- Co-ordinating a team and allocating tasks
- Monitoring/ maintaining standards
- Supporting team members to maximise their potential
You will complete the Level 3 Hospitality Supervisor apprenticeship standard.
Contact our Apprenticeships Team to find out when our next course start date is. If you already have an employer for your apprenticeship, or would like more information on how to find an apprenticeship, please click Apply Now.
If you are an employer who is looking to recruit an apprentice or you already have someone you would like to enrol onto the apprenticeship course, please contact our Apprenticeships Team on: 01603 773365 or email: Apprenticeships@ccn.ac.uk to discuss the next steps.
Why Our College?
Award Winning Facilities
Our Debut Restaurant holds a AA Gold Standard Accreditation – the highest level a training restaurant can achieve – and is seen as an example of best practice in the UK.
Excellent Progression
Our students gain the skills required to progress on to some of the most notable destinations including The Savoy and The Ritz.
Catering for the Royal Family
Our students have catered for The Queen at Sandringham House, The Earl of Wessex and The Duchess of Cambridge.
Entry Requirements
- GCSE Grade 4/C in Maths and English (Language or Literature) or Level 2 Functional Skills in Maths and English
- In order to enrol onto an apprenticeship, you need to be employed in a relevant job role and undertake a range of tasks which would enable you to complete the apprenticeship qualification.
Learning Outcomes
Upon successful completion of the course and End Point Assessment (EPA), learners will be awarded with the following:
- Level 3 Hospitality Supervisor Apprenticeship Standard
Assessment
Training and assessments are delivered in the workplace and in college. Apprentices will be required to attend college-based sessions as part of their training, whilst also completing off-the-job training in the workplace. You will also complete assessments and observations in the workplace.
Apprentices are expected to have GCSE Grade 4/C in Maths and English or Level 2 Functional Skills in Maths and English in place before taking their End Point Assessments (EPA) as this is a mandatory requirement for the assessments.
At the end of the apprenticeship, the apprentice will be ready for EPA which includes:
- 2-hour multiple choice test
- Business project
- A 4-hour practical observation in the workplace by an independent assessor
- A 90-minute professional discussion between the apprentice, independent assessor and employer
Progression
On successful completion of this apprenticeship apprentices could investigate further continuation, development or promotion at work or within this sector.
Career Progression
Progression from this apprenticeship is expected to be in to a Duty Manager or Team Leader role.
Fees
Apprenticeship course fees are subject to the age of the apprentice, and the size of the company.
For employers with less than 50 employees who do not pay the apprenticeship levy and who take on an apprentice who is aged between 16-18 at the start of their apprenticeship, there will be no direct cost and the full training costs will be covered by Government funding. If the apprentice is aged 19+ the government partially subsides the training costs and the employer will need to pay 5% of the costs. In the case of this course, the fee would be £200.
For an employer with more than 50 employees a 5% charge will be implemented regardless of the age of the apprentice which in this case would be £200.
A levy paying company will pay the full cost of the apprenticeship from their levy account which in this case would amount to £4,000.
Please note that course fees are to be paid by the employer and apprentices cannot be asked to make a financial contribution toward their training.
To discuss apprenticeship course fees in more detail or for more information on recruiting an apprentice, please contact 01603 773365 or Apprenticeships@ccn.ac.uk.
Why Our College?
Award Winning Facilities
Our Debut Restaurant holds a AA Gold Standard Accreditation – the highest level a training restaurant can achieve – and is seen as an example of best practice in the UK.
Excellent Progression
Our students gain the skills required to progress on to some of the most notable destinations including The Savoy and The Ritz.
Catering for the Royal Family
Our students have catered for The Queen at Sandringham House, The Earl of Wessex and The Duchess of Cambridge.
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