Start Date
- October 2025, Apprenticeship, Day
What You Will Study
A Hospitality Team Member can work in a range of establishments, for example bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. The role is very varied and although Hospitality Team Members tend to specialise in an area, they need to be adaptable and ready to support team members across the business, for example during busy periods.
Specialist areas in hospitality include food and beverage service, serving alcoholic beverages, barista, food preparation, housekeeping, concierge and guest services, reception, reservations, and conference and banqueting.
Course content includes:
- Customer service and communication
- Taking feedback from customers to improve and support brand standards
- Knowing the product and actively promote products and services
- Knowing how to support and influence team members
- Contributing to meetings, planning shifts and assisting in the monitoring of standards to ensure quality is maintained
You will complete the Level 2 Hospitality Team Member Apprenticeship Standard.
- This apprenticeship will involve college attendance and off the job training.
- You will also develop your knowledge, skills and behaviours.
- You need to have an employer to support your apprenticeship and must be employed in a relevant job role.
- The typical length of this course is 18 months.
- This course typically starts September- November but candidates might be able to enrol later in the year, pending further discussions.
Contact our Apprenticeships Team to find out when our next course start date is.
If you already have an employer for your apprenticeship, or would like more information on how to find an apprenticeship, please click Apply Now.
If you are an employer who is looking to recruit an apprentice or you already have someone you would like to enrol onto the apprenticeship course, please contact our Apprenticeships Team on: 01603 773365 or email: Apprenticeships@ccn.ac.uk to discuss the next steps.
Why Choose City College Norwich?
Get paid to train
Apprenticeships provide fantastic career opportunities and allow you to get a qualification and earn money at the same time
Designed for opportunity
94% of apprentices stay in work after finishing an apprenticeship, and 47% have received a promotion
Hands on learning
We work closely with employers to deliver training both on and off the job. In most cases, you’ll come into college one day a week, as well as getting planned training and development with a mentor in the workplace
Entry Requirements
- GCSE Grade 2/E in Maths and English (Language or Literature) or Level 1 Functional Skills in Maths and English
- In order to enrol onto an apprenticeship, you must be employed in a relevant job role and undertake a range of tasks which would enable you to complete the apprenticeship qualification.
How You Will Be Assessed
Training and assessments are delivered in the workplace and in college. Apprentices will be required to attend college-based sessions as part of their training, whilst also completing off-the-job training in the workplace. You will also complete assessments and observations in the workplace.
Apprentices without Level 1 English and Maths will need to achieve this level and take the test for Level 2 English and Maths before taking the End Point Assessment (EPA).
At the end of the apprenticeship you will complete an EPA which will consist of:
- 90- minute multiple choice test
- Practical observation
- Business project
- Professional discussion with an independent assessor
Course Progression
On successful completion you could progress onto the Level 3 Hospitality Supervisor apprenticeship. Alternatively, you could progress further through the study of other qualifications or courses.
Where Your Course Can Take You
Progression from this apprenticeship is expected to be in to a Hospitality Supervisor or a Team Leader role.
Fees
Apprenticeship course fees are subject to the age of the apprentice, and the size of the company.
For employers who do not pay the apprenticeship levy and who take on an apprentice who is aged between 16-21 at the start of their apprenticeship, there will be no direct cost and the full training costs will be covered by Government funding. If the apprentice is aged 22+ the government partially subsidises the training costs and the employer will need to pay 5% of the total fee. In the case of this course, the employer contribution would be £200.
For an employer with more than 50 employees a 5% charge will be implemented regardless of the age of the apprentice which in this case would be £200.
A levy paying company will pay the full cost of the apprenticeship from their levy account which in this case would be £4000.
Please note that course fees are to be paid by the employer and apprentices must not be asked to make a financial contribution toward their training.
To discuss apprenticeship course fees in more detail or for more information on recruiting an apprentice, please contact 01603 773365 or Apprenticeships@ccn.ac.uk.
Why Choose City College Norwich?
Get paid to train
Apprenticeships provide fantastic career opportunities and allow you to get a qualification and earn money at the same time
Designed for opportunity
94% of apprentices stay in work after finishing an apprenticeship, and 47% have received a promotion
Hands on learning
We work closely with employers to deliver training both on and off the job. In most cases, you’ll come into college one day a week, as well as getting planned training and development with a mentor in the workplace
Similar Courses
Commis Chef Apprenticeship Level 2 Standard
Level 2, Apprenticeship, from 2 years
Delivered at City College Norwich campus
Hospitality Supervisor Apprenticeship Level 3 Standard
Level 3, Apprenticeship, 2 years
Delivered at City College Norwich campus
Culinary Skills City College Norwich Hotel School Diploma to a Level 2 Standard
Level 2, Part Time
Delivered at City College Norwich campus
Introduction to Baking
Entry Level, Part Time
Delivered at City College Norwich campus
