Start Date
- October 2024, Apprenticeship, Day
What You Will Study
A Hospitality Supervisor will manage a small team of staff to ensure that all duties and responsibilities are covered. Hospitality Supervisors are expected to plan and organise a team in order to provide excellent customer service, as well as learn a range of leadership styles and techniques to manage the team. Hospitality Supervisors need to be flexible, adaptable and responsible in order to support their staff and ensure that an accurate, efficient and effective service is delivered. Although Supervisors can specialise, they will need to support their colleagues across the business. Specialist areas include Food and Beverage Supervisor, Bar Supervisor, Front Offfice Supervisor, Events Supervsior and Hospitality Outlet Supervisor.
Course content includes:
- Guest speakers and local visits
- Planing and organising a team to meet high levels of customer service
- Leadership styles and management skills
- Co-ordinating and supporting a team
- Monitoring/ maintaining standards
You will complete the Level 3 Hospitality Supervisor apprenticeship standard.
- This apprenticeship will involve college attendance and off the job training.
- You will also develop your knowledge, skills and behaviours.
- You need to have an employer to support your apprenticeship and must be employed in a relevant job role.
- The typical length of this course is 18 months.
- Candidates can typically enrol in September- November, but other entry points might be available after further discussions.
Contact our Apprenticeships Team to find out when our next course start date is. If you already have an employer for your apprenticeship, or would like more information on how to find an apprenticeship, please click Apply Now. If you are an employer who is looking to recruit an apprentice or you already have someone you would like to enrol onto the apprenticeship course, please contact our Apprenticeships Team on: 01603 773365 or email: Apprenticeships@ccn.ac.uk to discuss the next steps.
Why Choose City College Norwich?
Get paid to train
Apprenticeships provide fantastic career opportunities and allow you to get a qualification and earn money at the same time
Designed for opportunity
94% of apprentices stay in work after finishing an apprenticeship, and 47% have received a promotion
Hands on learning
We work closely with employers to deliver training both on and off the job. In most cases, you’ll come into college one day a week, as well as getting planned training and development with a mentor in the workplace
Entry Requirements
- GCSE Grade 4/C in Maths and English (Language or Literature) or Level 2 Functional Skills in Maths and English
- In order to enrol onto an apprenticeship, you need to be employed in a relevant job role and undertake a range of tasks which would enable you to complete the apprenticeship qualification.
How You Will Be Assessed
Training and assessments are delivered in the workplace and in college. Apprentices will be required to attend college-based sessions as part of their training, whilst also completing off-the-job training in the workplace. You will also complete assessments and observations in the workplace.
Apprentices are expected to have GCSE Grade 4/C in Maths and English or Level 2 Functional Skills in Maths and English in place before taking their End Point Assessments (EPA) as this is a mandatory requirement for the assessments.
At the end of the apprenticeship, the apprentice will be ready for EPA which includes:
- 2-hour multiple choice test
- Business project
- A 4-hour practical observation in the workplace by an independent assessor
- A 90-minute professional discussion between the apprentice, independent assessor and employer
Course Progression
On successful completion of this apprenticeship apprentices could investigate further continuation, development or promotion at work or within this sector.
Where Your Course Can Take You
Progression from this apprenticeship is expected to be in to a Duty Manager or Team Leader role.
Fees
Apprenticeship course fees are subject to the age of the apprentice, and the size of the company.
For employers with less than 50 employees who do not pay the apprenticeship levy and who take on an apprentice who is aged between 16-21 at the start of their apprenticeship, there will be no direct cost and the full training costs will be covered by Government funding. If the apprentice is aged 22+ the government partially subsides the training costs and the employer will need to pay 5% of the costs. In the case of this course, the fee would be £200.
For an employer with more than 50 employees a 5% charge will be implemented regardless of the age of the apprentice which in this case would be £200.
A levy paying company will pay the full cost of the apprenticeship from their levy account which in this case would amount to £4,000.
Please note that course fees are to be paid by the employer and apprentices cannot be asked to make a financial contribution toward their training.
To discuss apprenticeship course fees in more detail or for more information on recruiting an apprentice, please contact 01603 773365 or Apprenticeships@ccn.ac.uk.
Why Choose City College Norwich?
Get paid to train
Apprenticeships provide fantastic career opportunities and allow you to get a qualification and earn money at the same time
Designed for opportunity
94% of apprentices stay in work after finishing an apprenticeship, and 47% have received a promotion
Hands on learning
We work closely with employers to deliver training both on and off the job. In most cases, you’ll come into college one day a week, as well as getting planned training and development with a mentor in the workplace
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