Start Date
- September 2023, Apprenticeship
Summary
There is a national shortage of skilled Front of House staff in the Hospitality and Catering sector.
Recruitment and staff retention are the biggest challenges facing the industry at present, and skilled experienced staff are in high demand, particularly in areas that are popular with tourists, day trippers and business travellers.
Why Our College?
Get paid to train
Apprenticeships provide fantastic career opportunities and allow you to get a qualification and earn money at the same time
Designed for opportunity
94% of apprentices stay in work after finishing an apprenticeship, and 47% have received a promotion
Hands on learning
We work closely with employers to deliver training both on and off the job. In most cases, you’ll come into college one day a week, as well as getting planned training and development with a mentor in the workplace
Entry Requirements
GCSE Grade 4/C in Maths and English (Language or Literature) or Level 2 Functional Skills in Maths and English
In order to enrol onto an Apprenticeship, you need to be employed in a relevant job role and undertake a range of tasks which would enable you to complete the apprenticeship qualification.
Learning Outcomes
Upon successful completion of the course and End Point Assessment (EPA), learners will be awarded with the following:
Level 3 Hospitality Supervisor Apprenticeship Standard.
Objective
Apprentices will learn to develop the skills, knowledge and behaviours within the Level 3 Hospitality Supervisor standard.
Apprentices will learn to:
Plan, resource and organise a team to meet expected levels of customer service.
Use leadership styles and supervisory management skills to lead by example.
Co-ordinate the team and allocate tasks on a daily basis to deliver to customers according to their needs, in line with the business/ brand standards.
Be able to monitor and maintain standards within their area of responsibility.
Support team members to maximise potential in their role and identify opportunities for development.
Ensure the team provides efficient, accurate and effective service in line with service style, meeting both customer needs and business standards.
The apprentice and employer also have a choice of pathways:
Food & Beverage Supervisor.
Bar Supervisor.
Front Office Supervisor.
Events Supervisor.
Hospitality Outlet Supervisor.
The programme will include expert guest speakers, visits, work- based observations and project-based work, which will be linked to the job role and the business.
The apprentice will complete the apprenticeship as a highly skilled, confident and versatile Hospitality Supervisor; they will be able to meet business and legislative requirements.
Assessment
*Gateway: is the process of preparing for End Point Assessment. This involves the apprentice, the employer, tutors and allocated assessors.
End Point Assessment (EPA)
The apprentice will be ready for End Point Assessment which includes:
Knowledge Test:
This test consists of an online multiple-choice test with scenario- based questions.
The test is assessed externally by an End Point Assessment Organisation (EPAO).
The test lasts for 2 hours (including 30- minute reading time) and covers the core and relevant specialist function.
Business Project:
The apprentice will focus on an opportunity/ challenge/ idea that they feel will make an improvement to the business and will make recommendations to management.
The project is presented in a formal 30- minute presentation, with a question-and-answer session.
Practical Observation:
This will be a 4-hour observation in the workplace by an independent assessor.
The 4 hours may be split into two, 2- hour sessions to cover preparation and service.
This assessment/ observation will assess skills, knowledge and behaviours gained throughout the apprenticeship.
Professional Discussion:
The discussion will last for 90-minutes and will be between the apprentice, independent assessor and employer.
The discussion will include areas of the standard that were not covered in the observation, project or online test.
Career Progression
This course should support a learner’s progression which may include:
Continuation, development or promotion at work or within this sector.
The skills to further develop a specialism, such as Duty Manager or Team Leader.
Fees
For employer’s with less than 50 employees who do not pay the apprenticeship levy and who take on an apprentice who is aged between 16-18 at the start of their apprenticeship, there will be no direct cost and the full training costs will be covered by Government funding. If the apprentice is aged 19+ the government partially subsides the training costs and the employer will need to pay 5% of the costs. In the case of this course, the fee would be £200.
For an employer with more than 50 employees a 5% charge will be implemented regardless of the age of the apprentice which in this case would be £200.
A levy paying company will pay the full cost of the apprenticeship from their levy account which in this case would amount to £4,000.
Please note that course fees are to be paid by the employer and apprentices cannot be asked to make a financial contribution toward their training.
To discuss apprenticeship course fees in more detail or for more information on recruiting an apprentice, please contact 01603 773365 or apprenticeships@ccn.ac.uk.
