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Trainee Application Support Specialist

Spectra Packaging

Halesworth, IP19 8RX

Job Description

Due to continued expansion, we are currently seeking a Trainee Application Support Specialist to work within a small but dedicated IT team across 2 sites within the Holton/ Halesworth area.

You will be required to provide specialist support across a wide range of hardware and software issues to ensure the business runs smoothly and assist, design, maintain and develop complex software solutions across a variety of technologies, utilising existing software development tools currently in use by the team. The role is varied and will require a team player who is adaptable and service-driven to meet the needs of team objectives.

Responsibilities and Duties:
* Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
* Monitoring and maintaining computer systems, telephone systems and networks.
* Responding in a timely manner to service issues and requests.
* Providing technical support across the company (this may be in person or over the phone).
* Setting up accounts for new users.
* Repairing and replacing equipment as necessary.
* Liaising with third-party companies (both software and hardware) to guarantee the unique needs of the business are met.
* Developing a detailed understanding of our current software, data structures and processes across our systems.
* To become involved in the next generation of software projects across the business.
* Apply good software development practices to develop code that is tested, documented and maintainable.
* Testing new technology and software.

You will have:
* Demonstrable experience of working with hardware and networks.
* Proven knowledge and understanding of C# .net and SQL Server. Experience in Python and Django is beneficial but not crucial.
* Knowledge of software engineering best practices. For example, testing processes, coding standards, version control.
* The ability to demonstrate good skills in analysis and logical thinking.
* A passion for working in IT, adaptability to flourish in an ever-changing environment and a drive to improve your technical skillset.
* An excellent team player with effective interpersonal skills to build positive relationships with others.
* An innovative mindset in exploring better ways of working and solving problems independently.
* An honest, reliable and hard-working work ethic with a positive ‘can do’ attitude.
* Conscientious with a sharp eye for detail and a pride for delivering excellence consistently.
* An ability to pick up processes and operations effectively.
* Flexible and willing to adapt.
* Committed to sustainability in terms of supporting the environment.
* Self-motivated, embracing challenges and open to change.
Please note that this list in not exhaustive.




Monday to Friday


8am to 5pm, Monday to Thursday, and 8am to 4pm on Fridays

How to apply

Please send CV and covering letter to: