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Healthcare Support Worker Apprenticeship Level 2 Standard

  • 2

    Level
    Level 2

  • Duration
    2 years

  • Start Date
    January 2026

  • Venue
    City College Norwich campus

  • Course Code
    E0168

Start Date

  • January 2026, Apprenticeship, Day

What You Will Study

This course has been designed to support apprentices in providing high quality and compassionate person-centred care. The role and duties of a Healthcare Support Worker can vary depending on the setting and the client’s needs, but apprentices will learn to check a person’s comfort, wellbeing and progress of their care.

This course aims to upskill staff in order to build the workforce of the health sector. The apprentice starts by gaining the core skills and knowledge needed, before developing further skills and knowledge through their optional units.

The apprentice will learn to:

  • Support individuals with daily activities, including eating, drink and washing.
  • Check an individual’s comfort, wellbeing and progress.
  • Carry out clinical duties, such as monitoring blood pressure and taking a temperature.
  • Prepare individuals for healthcare activities with other professionals and look after them before during and/or after the activity.
  • Carry out non-clinical duties, such as handling enquiries, signposting, keeping records and making beds.

Upon successful completion of the apprenticeship, the apprentice will be trained and can work as a Healthcare Support Worker within any team. Learners will be prepared for modern working life, having gained transferable skills, knowledge and behaviours to help them to progress their careers.

Apprentices may wish to develop further on to an advanced level, such as a Senior Healthcare Support Worker, Healthcare Assistant Practitioner or Nursing Associate.

Apprentices will learn to become a highly skilled Healthcare Support Worker, who is confident, versatile and professional, and able to show high standards of behaviour and competence.

Why Choose City College Norwich?

Experience the Working World

Through the college’s links to the industry, all health and social care students complete regular relevant industry work placements.

Entry Requirements

  • GCSE Grade 2/E in Maths and English (Language or Literature) or Level 2 Functional Skills in Maths and English.
  • If a learner has not achieved English or Maths at Level 2 (4/ C or above at GCSE or Functional Skills Level 2), they will have to attend Functional Skills sessions which will be held on an additional day to their regular college attendance.
  • In order to enrol onto an apprenticeship, you need to be employed in a relevant job role and undertake a range of tasks which would enable you to complete the qualification.

How You Will Be Assessed

Training and assessments are delivered in the workplace and in college. Apprentices will be required to attend college-based sessions as part of their training, whilst also completing off-the-job training in the workplace. You will also complete assessments and observations in the workplace.

Apprentices must have their portfolios and Level 2 Functional Skills in English and Maths in place before they take their End Point Assessments (EPA).

The End Point Assessment (EPA) includes:

  • Evidence portfolio
  • Workplace observation and oral questioning
  • Professional discussion

Course Progression

This course will support a learner’s workplace development which may include:

  • Continuation, development or promotion at work or within this sector, which may include Level 3 Senior Healthcare Support Worker.
  • The skills to develop a specialism, such as Level 4 Healthcare Assistant Practitioner or Nursing Associate.

Fees

Apprenticeship course fees are subject to the age of the apprentice, and the size of the company.
 
For employers who do not pay the apprenticeship levy and who take on an apprentice who is aged between 16-21 at the start of their apprenticeship, there will be no direct cost and the full training costs will be covered by Government funding. If the apprentice is aged 22+ the government partially subsidises the training costs and the employer will need to pay 5% of the total fee. In the case of this course, the employer contribution would be £200.
 
A levy paying company will pay the full cost of the apprenticeship from their levy account which in this case would be £4,000.
 
Please note that course fees are to be paid by the employer and apprentices must not be asked to make a financial contribution toward their training.
 
To discuss apprenticeship course fees in more detail or for more information on recruiting an apprentice, please contact 01603 773365 or Apprenticeships@ccn.ac.uk.

Why Choose City College Norwich?

Experience the Working World

Through the college’s links to the industry, all health and social care students complete regular relevant industry work placements.