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Helpdesk Advisor

Evander Glazing and Locks

Norwich, NR7 0WG

Job Description

Evander is the UK’s leading provider of glazing and locksmith services for the insurance, home emergency, facilities management, and property sectors. Led by their core values and a clear vision and mission, Evander aims to create a great place to work with its colleagues and customers at the heart of what they do.

We are based on the outskirts of Norwich on Broadland Business Park, in fabulous modern, bright, open plan offices with free on-site parking provided.

What to expect:
As a Helpdesk Advisor you will undertake admin duties and support Evander with managing our client’s journey from point of survey to completion; proactively providing updates, prioritising incoming telephone calls and emails, updating client portals and undertaking administrative tasks.

What we are looking for:
- Experience of working in a telephony- based, customer focused environment
- Outstanding customer service skills
- Excellent admin and organisational skills with the ability to prioritise and multitask
- Excellent verbal and written communication skills

- 30 days annual leave (including bank holidays, with entitlement increasing on service)
- Paid day off for your birthday
- Wellbeing Team including free health and legal helpline (to support colleagues with Mental Health and wellbeing initiatives)
- Discounted online shopping portal
- Health Care Cash Plan (which can be upgraded/ extended for family members)
- Free on-site parking
- Finalists for Employer of the year 2023 in the Norfolk Business awards
- Contemporary and modern office environment
- Disability Confident employer

If this role interests you and you want to know more, please contact to arrange an informal chat.

Valuing diversity and inclusion, we aim to create a workforce that is representative of society where colleagues can be themselves. We know that embracing differences enhances Evander’s operational capabilities and helps to create a great place to work. We are proud to celebrate diversity where individuals are accepted for who they are, regardless of age, gender, ethnicity, sexual orientation, religion, or ability.

Apply today!




Onsite/ Hybrid



How to apply

Please email a copy of your CV to: