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Health Club Member

Dunston Hall Hotel

Norwich, NR14 8PQ

Job Description

The Health Club Team Member is a key role within our hotels. You are the first impression a guest will have upon arrival at the hotel’s leisure club so providing a warm, friendly, helpful welcome, the service they receive during their stay and when they leave is extremely important.

What will I do?
- Understand the operation of spa and leisure to offer advice and guidance to all members, potential members and guests.
- Welcome and greet all those arriving at the spa and leisure facilities, respond to queries, offer advice and collect fees, where appropriate.
- Take correct booking details for members and guests using the facilities.
- Answer the phone, make leisure and spa bookings, and support with membership sales, membership enquiries, spa sales and spa enquiries.
- Be responsible for handling cash and cashing up at the end of a shift.
- Carry out plantroom checks on a daily, weekly and monthly basis to ensure operational upkeep of the facility.
- Daily water management of the swimming pool and spa pools through regular testing.
- Carry out gym inductions for all new members and regular gym re-assessments as part of the leisure club retention strategy.
- Liaise with the maintenance teams to ensure the highest and professional of standards for all facilities and services.
- Ensure high standards of hygiene, cleanliness and tidiness in the leisure and spa facilities.
- Adhere to health and safety procedures and report anything which causes concern to the appropriate authority.
- Complete any other ad-hoc tasks as required.
- Flexibility to work in other areas of Guest Experience as and when required (reception, bookings, retail, food and beverage, enquiries, memberships, maintenance and housekeeping, and spa and leisure).


National Minimum Wage


Zero hours contract as and when required


Zero hours contract as and when required

How to apply

Special requirements