Norfolk and Norwich University Hospital (NNUH)

I started my career in 2017, where I joined the Norfolk and Norwich University Hospital NHS Foundation Trust as an Apprentice Administrator working within maternity, undertaking the Level 2 Business Administration Apprenticeship Standard.

I decided to undertake an apprenticeship as I didn’t have any previous administrative experience, and also lacked a lot of confidence in myself. Being able to join the trust as an apprentice allowed me to build up my skills and knowledge and develop myself personally and professionally.

I have since progressed twice within the team, and am completing my Level 5 Operating/Departmental Practitioner Apprenticeship Standard. I work within the Career Development Team, where we oversee Apprenticeships, T Levels, pre-employment and work experience programmes. 

We have worked with City College Norwich for a number of years, who have delivered a wide range of apprenticeships for us including Level 2 Healthcare Support Worker, Level 2 Customer Service Practitioner, Level 3 Business Administration, Level 3 Mechatronic Maintenance Technician, Level 3 Social Media and Digital Marketing, Level 4 Healthcare Science, Level 5 Assistant Practitioner, and Level 6 Chartered Manager. We work closely with the assessors and delivery manager at the college to ensure our apprentices are remaining on target to complete within the required time-frame. We have built a strong working relationship with City College Norwich, and the feedback provided by our apprentices also demonstrates the exemplary support that the college’s assessors provide whilst they are on programme.  

I have seen through my own experiences how beneficial completing an apprenticeship can be. It provides an amazing opportunity for those wanting to start their career or continue their professional development through predominantly work-based learning, and is a great alternative to sixth form or university. 92% of our apprentices who started with us have moved into substantive employment at the trust following completion, and 98% have gone on to achieve a positive outcome whether this is gaining employment at another organisation or starting higher education. I think an apprenticeship allows an individual the opportunity to get their foot in the door and gain valuable work experience, that can help them with shaping their future career goals. 

Daisy Hanton
Deputy Career Development Manager