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Address City College Norwich, Ipswich Road, Norwich, NR2 2LJ

01603 773311

Supporting you

Academic Support

We provide dedicated support to our students both academically and pastorally, to help you to reach your full potential.

Unlike many universities and colleges we have a specific first year module (either Higher Learning Skills or Professional and Academic Skills depending on your course). This covers the academic skills that you will need to get the most out of your studies with us.

We also have a dedicated library support team that will be on hand to help build your academic skills. If you need some extra help, our library team run a series of workshops on topics, such as

  • How to reference in your assignments
  • Understanding the Learning Objectives
  • Searching for Resources (how to use academic journals, etc.)
  • How to proofread your work

We’ll provide details of how to sign up to these in your first term.

You will also be allocated an academic tutor who will meet with you three times during the academic year to make sure you are settling in well into college, to check on your progress through the year, and to help with any concerns or worries that you may have.

Accessing our Blackboard virtual learning environment

You will be able to access Blackboard, which includes details about your course, and the first-year modules once you have enrolled with us. This will also be the main way, along with through your student email address, in which we will contact you when you are a student.

Pastoral Support

We understand that studying a university-level programme can be challenging, and at times stressful. In the Higher Education team at the college, we have a dedicated Tutorial Supervisor (Hannah.brown@ccn.ac.uk ), who offers an additional layer of support to students, both to help with things like how to stay on top of your workload, but also to identify and help address any other issues that may be affecting your studies.

This may include ensuring that students are able to access the wellbeing service within the college, and we also offer excellent support of you have a learning difficulty or disability. We can help you with adjustments to your learning experience so that you are not at a disadvantage compared to other students on your course.


Soon after you start your course we will ask you to complete a Student Support Survey. This helps us to provide any support you might need as early as possible into your programme. Please look out for this and do take the time to complete it (we’ve kept it as short as possible). It really helps us, to help you!


Disabled Students Allowance (DSA)

We can also help students to claim for Disabled Students Allowance if you haven’t already applied for this through Student Finance England. Find out more on the government’s website, and Tutorial Supervisor Hannah will be happy to help guide you through this process.

Help with IT 

As well as fully-equipped computer facilities, we also offer free access to Microsoft Office365 for students during their courses with us. This means that you can download key software such as Microsoft Word, Excel and PowerPoint to your personal laptop or device, so there is no need to buy this software.

Library Resources

We have well-stocked libraries with both physical and electronic copies of the key texts that you will need for your course, so please don’t rush out to buy lots of books before your start with us.

Financial support

The college offers an HE Hardship Fund for students experiencing financial hardship. You can find out about this and a broad range of other financial support and advice here

Council Tax Exemption

If you study full time, once you’ve enrolled the college can provide you with a council tax exemption certificate which you can pass onto your local authority.

More advice and support