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Address City College Norwich, Ipswich Road, Norwich, NR2 2LJ

01603 773311
student job vacancies at city college norwich

Volunteer Referrals Administrator

Norfolk Citizens Advice

Norwich, NR3 2AY


Job Description

What will you do?

complete an introduction to Citizens Advice and training for your role

help with the day to day running of the Citizens Advice service

Check incoming email inbox/referral system

Enter client details onto database and refer to relevant office

Update system with outcome

Liaise with manager regarding referrals


What do you need to have?

You don’t need specific qualifications or skills but you’ll need to:

be friendly and approachable

be non-judgmental and respect views, values and cultures that are different to your own

have good IT skills and be well organised

be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection

be willing to undertake training in your role

be able to work as part of a team.


How much time do you need to give?

We can be flexible about the time spent and how often you volunteer so come and talk to us.

A minimum of 4 hours per week for this role is preferable.


What’s in it for you?

make a real difference in your community

learn about a range of issues that affect our clients such as benefits, debt, employment and housing.

build on valuable skills such as communication, listening, marketing and advertising

increase your employability

work with a range of different people, independently and in a team.

Wellbeing Assistance Scheme and Wellbeing Hub

Charity Discount Scheme

social events for volunteers

option to join network groups within the organisation for individuals from various Ethnic backgrounds and cultures, people with Disabilities, LGBTQ+, Trans and Non-Binary

We reimburse your travel expenses too!


Valuing Inclusion

Our volunteers come from a range of backgrounds and we particularly welcome applications from people with Disabilities, people with physical or mental health conditions, LGBTQ+ and individuals from various Ethnic backgrounds and cultures.

If you are interested in becoming a Volunteer Administrator and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact us.


Contact details

Emma Manser

Volunteer Recruitment and Training Administrator

v.recruitment@ncab.org.uk

01603 273116


Salary

Voluntary


Attendance

Weekly, for at least 1 year


Hours

Minimum of 6 hours per week


How to apply

Email v.recruitment@ncab.org.uk for an application pack