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Address City College Norwich, Ipswich Road, Norwich, NR2 2LJ

01603 773311
student job vacancies at city college norwich

Volunteer Adviser - North Walsham

Norfolk Citizens Advice - North Walsham

North Walsham, NR28 9BY

Job Description

What will you do?

complete an introduction to Citizens Advice and training for your role
talk to individuals face to face to explore what problems they’ve come for help with

find information about the individuals’ problems and help them to understand their options

support individuals to take action to resolve their problems. This might include drafting or writing letters, making phonecalls, or referring the client to another organisation

write a summary of the clients’ problems and what action you’ve taken to help the individual

look out for problems’ that are common, or are unfair, and write a short report about the problem or a letter to an elected official like an MP, AM or local councillor

What do you need to have?

You don’t need specific qualifications or skills but you’ll need to:

be friendly and approachable

be non-judgmental and respect views, values and cultures that are different to your own

have good listening skills and verbal communication skills

be able to write up notes on each client

comfortable using a computer

be able to understand information and explain it to others

be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection

be willing to undertake training in your role

an understanding of why confidentiality is important

be able to work well as part of a team

have a positive attitude towards self-learning, self-development and self-assessment.

How much time do you need to give?

We can be flexible about the time spent and how often you volunteer so come and talk to us.

However, a minimum of 6 hours per week for this role is preferable, which can be spread over two days, for at least 12 months.

What’s in it for you?

make a real difference in your community

learn about a range of issues that affect our clients such as benefits, debt, employment and housing.

build on valuable skills such as communication, listening, marketing and advertising

increase your employability

work with a range of different people, independently and in a team.

Wellbeing Assistance Scheme and Wellbeing Hub

Charity Discount Scheme

social events for volunteers

option to join network groups within the organisation for individuals from various Ethnic backgrounds and cultures, people with Disabilities, LGBTQ+, Trans and Non-Binary

We reimburse your travel expenses too!

Valuing Inclusion

Our volunteers come from a range of backgrounds and we particularly welcome applications from people with Disabilities, people with physical or mental health conditions, LGBTQ+ and individuals from various Ethnic backgrounds and cultures.

If you are interested in becoming a volunteer Adviser and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact us.

Contact details

Emma Manser

Volunteer Recruitment and Training Administrator

01603 273116




Weekly, for at least 1 year


Minimum of 6 hours per week

How to apply

Email for an application pack