Skip to content

Address City College Norwich, Ipswich Road, Norwich, NR2 2LJ

01603 773311
student job vacancies at city college norwich

Trainee Motor Claims Handler

Verisk Analytics

Norwich, NR1 1BD

Job Description

An opportunity to become a Trainee Motor Claims Handler, learning claims administration and an introduction to claims handling.

Responsibilities include:
- Handle inbound and outbound calls, including transferring.
- Create new claims on the systems where applicable, including highlighting duplicate claims.
- Complete bulk upload spreadsheets, and distribute and action responses where required.
- Post triage, redirecting correspondence where required and data extracting onto files with heightened attention to detail/ accuracy.
- Manage own caseload efficiently to achieve monthly targets individually and as part of a team, whilst also maintaining a high standard of quality to meet both internal and external audit requirements.
- Correspond with all relevant parties via telephone, email or letter whilst ensuring the delivery of professional standards of customer service to internal and external customers.
- Manage the repairs or total loss of the claimant’s damaged vehicle, liaising with companies, engineers, and/ or garages whilst proactively challenging timescales that are not being met accordingly.
- Request claim documentation and investigate the circumstances surrounding the claimed accident to make an informed decision on liability and indemnity.

Core benefits include:
- 25 days holiday plus bank holidays and wellbeing time.
- Pension scheme.
- Group life assurance.
- Group income protection.
- Private medical insurance (optional).
- Employee Assistance Program (EAP).
- Participation in the discretionary bonus scheme.

There is also the opportunity to opt in to the following flexible benefits (at a cost to you):
- Cycle to work scheme.
- Critical illness insurance.
- Dental insurance.
- Health screening.
- Travel insurance.
- Home technology.
- Give as you earn.

Additional benefits include:
- Access to learning and development resources, including LinkedIn Learning, Coursera, Lean Six Sigma training and exams.
- Free yearly eye test and discount on new frames and lenses.
- Employee networks.
- The opportunity to work for an innovative company.
- Smart- casual dress.

Here is an example of some of the additional resources that we are providing to staff during 2022:
- Barre, Yoga, Pilates and Mindfulness virtual classes.
- Global wellbeing network.
- The opportunity to partake in challenges.
- Mental Health First Aiders.

- Accuracy/ attention to detail.
- Ability to embrace change.
- Computer literate.
- Customer focused.
- Communication skills.
- Determination.
- Organised.
- Patience.
- Target driven.
- Teamwork.
- Telephone and communication skills.


£18,500 - £23,000 per annum.


Full- time.


37.5 hours per week.

How to apply

Please upload your CV to: