Skip to content

Address City College Norwich, Ipswich Road, Norwich, NR2 2LJ

01603 773311
student job vacancies at city college norwich

Research and Campaigns Volunteer - Fakenham

Norfolk Citizens Advice - Fakenham office

Fakenham, NR21 9DY

Job Description

What will you do?

complete an introduction to Citizens Advice and training for your role

identify common, or unfair, problems that clients come for help about

help volunteers and staff in the local Citizens Advice understand the cause of the problem, how it affects clients, and what change would solve the problem (by talking to them, or writing a summary)

help to organise a campaign with the aim of raising awareness of the problem. This might involve creating materials, such as newsletters, or presentations, or writing something for social media or newspaper, which could be used to explain the problems to others (such as local councillors, or members of the public)

help to organise a campaign with the aim of getting the organisation that is causing the problem, to change the way they do things. This could mean meeting with the organisation, person or elected body, writing to them or holding an event

help national Citizens Advice carry out research about how certain issues affect clients in your local area. This might involve doing a survey with clients to find out how a change in a benefit is affecting them

What do you need to have?

You don’t need specific qualifications or skills but you’ll need to:

be friendly and approachable

be non-judgmental and respect views, values and cultures that are different to your own

be able to write reports and for social media and communicate well with others

be able to understand complex information and explain it (verbally and writing) so that others understand it

have good IT skills

be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection

be willing to undertake training in your role

How much time do you need to give?

We can be flexible about the time spent and how often you volunteer so come and talk to us.

A minimum of 4 hours per week for this role is preferable.

What’s in it for you?

make a real difference in your community

learn about a range of issues that affect our clients such as benefits, debt, employment and housing.

build on valuable skills such as communication, listening, marketing and advertising

increase your employability

work with a range of different people, independently and in a team.

Wellbeing Assistance Scheme and Wellbeing Hub

Charity Discount Scheme

social events for volunteers

option to join network groups within the organisation for individuals from various Ethnic backgrounds and cultures, people with Disabilities, LGBTQ+, Trans and Non-Binary

We reimburse your travel expenses too!

Valuing Inclusion

Our volunteers come from a range of backgrounds and we particularly welcome applications from people with Disabilities, people with physical or mental health conditions, LGBTQ+ and individuals from various Ethnic backgrounds and cultures.

If you are interested in becoming a Research & Campaigns volunteer and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact us.

Contact details
Emma Manser
Volunteer Recruitment and Training Administrator
01603 273116






Minimum 4 hours per week

How to apply

Email for an application pack