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student job vacancies at city college norwich


NORFOLK & WAVENEY MIND (in partnership with Together & St Martins Housing)

Norwich, NR2 4SF

Job Description

Full- time and part- time positions available in Norwich, Kings Lynn & Great Yarmouth.

NIHCSS is a partnership between Together, St Martins and MIND. It is an amazing place to work, not just because Together is one of the UK’s oldest and most respected mental health charities, but because we put the people who use our services at the heart of everything we do – supporting and enabling them to take control of their lives and make a positive contribution to the community. The Norfolk Integrated Housing and Community Support Service supports adults (aged over 18) with severe and enduring mental health needs, including individuals with complex needs.

Due to the pandemic, two of the hardest hit industries include hospitality and retail. We are keen to consider people who have worked in these sectors. Recovery worker roles can be an excellent stepping stone in your career.

When it comes to recruiting the ideal employee, hard skills can be taught, but soft skills are generally harder to learn.

What do we mean by hard and soft skills? Soft skills are traits that make you a good worker, such as work ethic, organisation, communication, teamwork and problem- solving. Hard skills are generally learned through education, training, or previous work experience. They're objective, meaning that once you've learned the information or task, you then possess that skill.

As long as you are passionate about our objectives and have these transferrable skills, a lack of sector experience may not necessarily be a barrier. Considering candidates from different industry backgrounds can really open up options. Transferable skills can make you really stand out, even if you don’t have direct experience in our industry. If you don’t have any previous work experience, this can also be gained from hobbies and interests, voluntary work or even playing sport. You are likely to have a whole set of valuable skills you can bring with you.

Job Role:
- To provide psychologically-informed, recovery-focused support to people with mental health and complex needs.
- To develop and use skills and knowledge to support people accessing the service to manage their mental health, improve physical health, build support networks and engage with specialist services.
- To demonstrate a commitment to the service’s values, namely:
• A commitment to delivering outcome and recovery focussed services within a Psychologically Informed
Environment (PIE);
• A commitment to empower people using the service and a belief in their involvement and promoting their
• A commitment to equality of opportunity and awareness of issues surrounding Black and Ethnic Minority
(BME) groups, Lesbian, Gay, Bi-Sexual and Transgender (LGBT) Groups, and similar;
• Show passion about and be committed to empowering people who are experiencing mental distress.

Key Responsibilities:
- Delivering Support.
- General:
• Support individuals with mental health and complex needs to engage in the service and to achieve their
goals and aspirations through individual key work, targeted recovery outcomes-focused interventions and
person-centred planning.
• To provide support utilising a fully flexible and personalised approach, building on individuals’ strengths
and acting as a support navigator to make creative use of the resources available within the service and in
the wider community.
• Empower individuals to exercise choice and control, offering a person-centred service led by the wishes of
the individuals you are working with.
• Work alongside people to develop and review robust assessments, safety management plans and
personalised recovery support plans.
• Promote engagement within the community as a key factor in recovery and self-management.

- Undertake key worker sessions with individuals using person centred planning tools and reviews. Sessions will focus on each individual’s choices.
- Act as a champion in areas such as psychological education, physical health resources, eating disorders and similar.
- Develop links with local services as appropriate, sharing learning with colleagues and providing expertise for difficult cases.
- Support those accessing the service in areas related to mental & physical health.
- Using specialist knowledge/interests, act as a champion in these areas to support people and the development of the service.

Communication / Building and Maintaining appropriate relationships:
- Communicate effectively with individuals from a wide variety of backgrounds and maintain positive and effective relationships with those using the service, staff, the staff of other agencies and the local community.
- Maintain appropriate links with individuals’ mental health workers and other professionals and organisations involved in an individual’s care.
- Be an expert navigator of local communities, continually building and sustaining relationships and partnerships with agencies and professionals, promoting the service, sharing recovery principles and the Psychologically Informed Environment approach, and support these individuals to access as appropriate.
- Compliment and support any Care Orders, Probation Orders, or other Statutory Orders an individual may have and to ensure that strong partnerships are developed with these key agencies.

- Take part in professional meetings and reviews concerning people using the service and ensuring their best interests are prioritised.
- Extend the range of community opportunities for these individuals by supporting community resources to improve accessibility and tackling mental health stigma.
- Support the maintenance of a database of community resources, used by staff and individuals accessing the service to identify and access a range of opportunities to promote wellbeing and independence.

Information / Record Keeping and IT:
- Work with IT equipment and systems to ensure accurate and timely recording of referrals, individuals’ data, risk management and support plans, accidents/incidents, as well as the use of shared electronic calendars and a lone worker safety system.
- Maintain and build upon good working knowledge of IT, and to take full advantage of opportunities to use IT to progress the services we offer.

Task Planning, Personal Development & Development of the Service:
- Work within set targets and manage time effectively on own initiative and as part of a team.
- Contribute to the aims and continuous improvement of the service, including the commitment to delivering within a Psychologically Informed Environment (PIE) framework.
- Share knowledge, skills and experience within the team, while observing confidentiality, and participate in team meetings and reflective practice groups.
- Make a positive contribution to and work constructively within the team, including developing your own abilities to enhance team performance.

- Work flexibly and remotely as part of a geographically-spread team, including daily local travel within the service locality and, where appropriate, working within wider localities across Norfolk to support the demand and capacity requirements of the Norfolk-wide Integrated Housing and Community Support Service.
- Undertake daytime and evening duties as directed, including some weekends, bank holidays and sleep-ins.
- Promote leadership and the principles of peer support.
- Promote, monitor and maintain health and safety and security in the workplace.
- Work in a way that ensures the service is delivered in compliance with relevant legislation, the service values, policies and practices and contractual requirements.
- Carry out any other reasonable duties within the scope of the role as required.


£19,250-£19,450 (pro rata for part- time)



How to apply

Send CV to:

Special requirements

Must be able to drive and have access to a car