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Address City College Norwich, Ipswich Road, Norwich, NR2 2LJ

01603 773311
student job vacancies at city college norwich

Customer Service Agents

Morson International

Norwich, NR6 6AQ


Job Description

We are currently recruiting for Customer Service Agents within our clients Norwich based Contact Centre.

If you believe in delivering outstanding Customer Service and enjoy working with others to enhance an already positive atmosphere, then come and join our Team.

We are seeking people with a positive outlook, who can adapt to change whilst maintaining honesty and integrity.

You will be working on behalf of some of the UK's Leading Mobile network providers.

You will need to be able to:

• Assist customers with various enquires and questions, trouble shoot technical problems using a bespoke system

• Provide excellent customer service whilst complying with regulatory guidelines

• Support customers with a range of updates, requests and product support.

• Complete tasks within agreed time frames, working through processes and operating a number of systems

You must be able to demonstrate:

• The ability to deliver outstanding customer service through clear verbal and written communication

• Confidence in Microsoft systems - word and excel

• A high level of accuracy and attention to detail

We are open 7 days a week, working 5 out of 7 days on an 8-hour shift between the hours of 8 am to 8 pm. Weekend hours are 9-6pm.

We are offering Part Time and Full Time Hours. Please contact us for further information.


Salary

£7.70 -£8.21ph


Hours

Part Time and Full Time hours available


How to apply

Please call 01603 269925 or send your CV to Norwich@morson.com