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Address City College Norwich, Ipswich Road, Norwich, NR2 2LJ

01603 773311
student job vacancies at city college norwich

Customer Advisor/First Contact Advisor


Norwich, NR7 0WF

Job Description

We are looking for a First Contact Advisors to join our team in Norwich on a part time basis
Our client provides glazing and locksmith services for the insurance, home emergency, facilities management and property sectors, and their vision and mission is very easy:
We believe that where you live, and work should always be safe, secure and smart.
We listen to our colleagues and create a great place to work where people feel trusted to make a difference.
We love our customers and go the extra mile.
We like to laugh
What to expect:
You will be the voice of our company, acting as the first point of contact for our insurance, private and commercial customers. You will be responsible for taking customer details and responding to their needs. You will then make arrangements to deploy an engineer to the customer’s property, ensuring that a first-class service is provided throughout the process.
Full training will be provided however we are looking for someone who can already multitask by talking to customers and inputting data at the same time. You may be making or answering up to 60-70 calls a day.
The role is ideal for you if you are empathetic and passionate about delivering excellent customer support.
What we are looking for:
• Experience of working in a telephony based, customer focused environment
• Outstanding customer service skills
• Highly customer focused with the ability to manage customer relationships, understand customer needs, and deliver an individualised, tailored service
• Excellent organisational skills with the ability to prioritise and multitask daily
• Ability to communicate effectively with customers and stakeholders on a face-to-face basis, via telephone and via email
• Knowledge of Excel, Word, Outlook, and Microsoft packages
• Good problem-solving skills and ability to use own initiative
• Able to work collaboratively as part of a wider team
• Able to work under pressure and to tight deadlines
• Ability to present in a professional manner when dealing with the customers and stakeholders of the business
31 days of holidays pro-rata (your birthday off and holiday entitlement increasing on service)
Wellbeing Team including free health and legal helpline (to support colleagues with Mental Health and wellbeing initiatives)
Access to discounted online shopping portal
Health Care Cash Plan (which can be upgraded/extended for family members)
Free on-site parking
New bright premises
Valuing Diversity and Inclusion, we aim to create a workforce that is representative of society where colleagues can be themselves. We know that embracing differences enhances Evander’s operational capabilities and helps to create a Great Place to Work. We are proud to celebrate diversity where individuals are accepted for who they are, regardless of age, gender, ethnicity, sexual orientation, religion, or ability.
Apply today!


£10.78 p/h


office based


various, flexible

How to apply

email to