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Address City College Norwich, Ipswich Road, Norwich, NR2 2LJ

01603 773311
student job vacancies at city college norwich

Contact Centre Agents

Morson Talent

Norwich , NR6 6AQ


Job Description

If you believe in delivering outstanding Customer Service and enjoy working with others to enhance an already positive atmosphere, then come and join our team. We are seeking people with a positive outlook, who can adapt to change whilst maintaining honesty and integrity. You will be working on behalf of some of the UK's leading mobile network providers.

You will need to be able to:
* Assist customers with various enquires and questions and troubleshoot technical problems using a bespoke system.
* Provide excellent customer service whilst complying with regulatory guidelines.
* Support customers with a range of updates, requests, and product support.
* Complete tasks within agreed timeframes, working through processes and operating a number of systems.

You must be able to demonstrate:
* The ability to deliver outstanding customer service through clear verbal and written communication.
* Confidence in Microsoft systems, including Word and Excel.
* A high level of accuracy and attention to detail.

We are open 7 days a week, working 5 out of 7 days on an 8- hour shift between the hours of 8am- 8pm. Weekend hours are 9am- 6pm. We are also offering part- time hours.


Salary

£8.91 per hour


Hours

Part- time and Full- time hours available.


How to apply

Please send your CV to: Norwich@Morson.com or call the Recruitment Team on: 01603 269925