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Address City College Norwich, Ipswich Road, Norwich, NR2 2LJ

01603 773311
student job vacancies at city college norwich

Contact Centre Agent

Morson Talent

Norwich , NR6 6AQ

Job Description

We are currently recruiting for Customer Service Agents within our client's Norwich- based Contact Centre.

If you believe in delivering outstanding Customer Service and enjoy working with others to enhance an already positive atmosphere, then come and join our team.

We are seeking people with a positive outlook, who can adapt to change whilst maintaining honesty and integrity.

You will be working on behalf of some of the UK's leading mobile network providers.

You will need to be able to:
• Assist customers with various enquires and questions, and troubleshoot technical problems using a bespoke system.
• Provide excellent customer service whilst complying with regulatory guidelines.
• Support customers with a range of updates, requests and product support.
• Complete tasks within agreed timeframes, working through processes and operating a number of systems.

You must be able to demonstrate:
• The ability to deliver outstanding customer service through clear verbal and written communication.
• Confidence in Microsoft systems - Word and Excel.
• A high level of accuracy and attention to detail.

We are open 7 days a week, working 5 out of 7 days on an 8-hour shift between 8 am to 6.30 pm. Weekend hours are 9-6pm.

What can we offer you?
- Career progression and development.
- Free tea and coffee provided.
- On-site management team to support you.
- Free parking.
- Refer- a- friend bonuses.
- Regular overtime and lockers are provided for personal items.

We are offering full- time and part- time hours. Please contact us for further information.


£8.91 £17.82 per hour.


Full- time and part- time hours.

How to apply

Please call: 01603 269925 or send your CV to: