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Customer and Property Services student wins Learner of the Year award

16th November 2018

Nina Chambers, from Cromer, who completed City College Norwich’s Customer and Property Services course in the summer, has embarked on her career in property with the accolade of being named ARLA Propertymark’s ‘UK Learner of the Year’.

The 18-year-old, who is a former Sheringham High School pupil, has reaped the rewards of her hard work on her college course.  Not only did Nina achieve distinction grades for the 2-year Level 3 course, but she has also been named by the awarding body, ARLA Propertymark, as its UK Learner of the Year.

Nina was recently invited to the House of Lords, where she was presented with the award by House of Lords peer Lord Richard Best OBE DL, and Heather Wheeler MP, Under-Secretary of State for Housing.

On completing the course in June, Nina quickly secured her first full-time position within the industry, with an appointment as a Lettings Negotiator for Abbotts Countrywide in Cromer.

Nina explains why she was attracted to a career in the property services sector:

The main reason I chose estate agency is that it is such a progressive career.  You’ve got to work hard to stand out, but there are lots of opportunities to work your way up.  It’s a target-driven environment, which motivates me a lot. 

What I love about the job is that you learn something new every day, there is always something new to do.  Everything I learnt from my college course I am now using in my job. It’s been so beneficial, not just the property side but the customer service as that is very relevant to my job as well.

On being named UK Learner of the Year by ARLA Propertymark, Nina said:

Just getting nominated and shortlisted for this award was an achievement, as I felt that I was up against a lot of strong nominees.  It came as a shock to find out I had won.  It is fantastic to receive this and what made it for me was how proud everyone else has been of the achievement.

If anyone gets the opportunity to complete the Propertymark and Customer Service qualifications, then they should absolutely take the opportunity.  It gives you a big step forward in the right direction if you want to have a career in the property industry and it can make you stand out greatly amongst others in a job interview where they are going for the same job as you!

Kerry Brady, Lettings Manager, Abbotts Countrywide Lettings, added:

Since beginning her role here in Cromer, Nina has grown to be a great Negotiator. She has settled in well with the team and is a keen learner. I am intrigued to see what the future holds for Nina in her career in estate agency with how quickly she is progressing already.

Jenny Jones, Customer and Property Services course leader, City College Norwich, said:

This award is highly deserved recognition for Nina, whose commitment, enthusiasm and work ethic during her two years at City College Norwich were outstanding. It was a huge achievement to be shortlisted for the award and invited to the ceremony in Westminster and it’s absolutely fantastic that she won!