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Address City College Norwich, Ipswich Road, Norwich, NR2 2LJ

01603 773311

Food & Beverage Service

  • 2

    Level 2

  • Duration
    1 year

  • Start Date
    September 2021

  • Venue
    Ipswich Road

  • Course Code

Start Date

  • September 2021, Full Time


This course is for those interested in Food and Beverage service and Front Office with a future progression into a management role.

The pathway will prepare you for a wide range of roles within the Hospitality industry, through academic study, and work experience to develop the practical skills and knowledge required by employers. You will develop your customer service and teamworking skills, required of the industry, in our award-winning AA Gold Standard Debut Restaurant and college café.

You will also gain an understanding of front office skills through working on the Debut reception answering calls, taking reservations and general enquiries about the College’s Debut operations.

Alongside your practical experience you will further your knowledge of the industry from the different service styles, Hot and Cold beverage knowledge and working roles available in the Hospitality industry.

Why our college?

Industry standard facilities

At our college you will have access to industry-standard facilities and get to use top of the range equipment. On our campus you’ll find media suites, TV studios, design labs, workshops, hair & beauty salons, working kitchens and a live theatre.

Gain real experiences of work

All of our courses will provide you with outstanding experiences of work and prepare you for your future career. You will work with real employers and customers and build connections.

A unique student experience

This is what really sets us apart. At our college you will experience the freedom to be yourself. Being part of an active Students’ Union, having opportunities to travel and enjoying live entertainment are just a few of the amazing opportunities available to you.

Entry Requirements

4 GCSE's at D / 3 in academic based subjects. Enthusiasm and the right attitude and personal skills are essential and we consider this the main entry requirement.

Good English and Maths skills are essential for your future employment. The Government has made it a priority for students to improve these skills and your course programme will reflect this key aim. Depending on your grades when you start your course, you could either study Functional Skills or GCSEs alongside the other parts of your course programme. Please check our English and Maths page for further information.

Learning Outcomes

Students will learn about the different elements of the Hospitality industry including:

  • The importance of customer service
  • Food and beverage service skills
  • Food Safety and Health & Safety
  • Alcoholic beverages
  • Menu Knowledge & design
  • Service of hot beverages
  • Cash handling


Assessment takes a variety of forms including observations, paper tests and written assignments.


If you successfully complete the course, with a good attendance and disciplinary record, you could progress onto the level 3 Food and Beverage Service qualification, an apprenticeship or althernative level 3 courses.

Career Progression

Hospitality and Tourism are vibrant and exciting industries to work in. Tourism has been the UK’s fastest growing sector in employment terms since 2019 according to the official body, Visit Britain.
Whilst hospitality is the fourth largest employing industry in the UK and will need a further 524,000 staff by 2020, according to People 1st, the sector skills council. These trends suggest there will be plenty of opportunities in the coming years.

You could progress onto many careers including;

  • Bar person/Manager
  • Chef
  • Concierge
  • Conference and Banqueting Assistant/ Manager
  • Hotel Porter
  • Hotel Receptionist
  • Receptionist
  • Waiter/ Waitress.


If you are a UK or home fee status student and aged 16-18 on the 31st August before the start of your course, tuition fees are free. If you are aged 19 and over please contact the Advice Shop. There will be additional be costs for uniform and equipment. You can use pre-existing uniform and equipment if it is in an acceptable condition. Costs for are approximately £205. Please check our Finance pages for information on loans, bursaries, fee information and student travel offers that are available. Alternatively please contact the Advice Shop.