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Address City College Norwich, Ipswich Road, Norwich, NR2 2LJ

01603 773311

Business and Customer Service Level 3

  • 3

    Level 3

  • Duration
    1 year

  • Start Date
    August 2021

  • Venue
    Ipswich Road

  • Course Code

Start Date

  • August 2021, Full Time


This course covers topics such as understanding how to resolve customer problems and complaints, communication and information, principles of administration, understanding how to use social media tools and channels, digital marketing and research and leadership and management. This programme enables you to develop the knowledge, skills and experiences to progress in to work or an apprenticeship.
The London Institute of Banking & Finance (LiFE) gives you a good understanding of money and finance and will provide valuable insight in to a range of career opportunities within the financial sector, whilst giving guidance on methods of enhancing your employability skills.
Personal Finance
Money Management for your generation
Your future, Your career.

Why our college?

Industry standard facilities

At our college you will have access to industry-standard facilities and get to use top of the range equipment. On our campus you’ll find media suites, TV studios, design labs, workshops, hair & beauty salons, working kitchens and a live theatre.

Gain real experiences of work

All of our courses will provide you with outstanding experiences of work and prepare you for your future career. You will work with real employers and customers and build connections.

A unique student experience

This is what really sets us apart. At our college you will experience the freedom to be yourself. Being part of an active Students’ Union, having opportunities to travel and enjoying live entertainment are just a few of the amazing opportunities available to you.

Entry Requirements

4 GCSE grades at A*-C; including English at 9-4. Or a relevant Administration Level 2 qualification at Merit or above.


The course is designed to give skills to enter the workplace, and further training could take the form of an apprenticeship. This course does NOT carry UCAS points.


If you are a UK or home- fee status student and aged 16-18 on the 31st August before the start of your course, tuition fees are free. If you are aged 19 years and over please contact the Advice Shop. Please check our Finance pages for information on loans, bursaries, fee information and student travel offers that are available. Alternatively please contact the Advice Shop.