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Address City College Norwich, Ipswich Road, Norwich, NR2 2LJ

01603 773311

CMI Operations/Departmental Manager Higher Apprenticeship

  • 5

    Level 5

  • Duration
    2 years

  • Start Date
    September 2021

  • Venue
    Norfolk House, Exchange Street

  • Course Code

Start Date

  • September 2021, Apprenticeship


Apprentices focus on management areas that are applicable to their specific roles, improving their resource management, leadership and decision making skills. By the end of the course, learners will be better prepared to manage teams and individuals, setting appropriate targets and facilitating effective working practices. The curriculum also covers personal development and project management.

Apprentices will acquire the knowledge and skills in the following areas through completing the Chartered Management Institute Level 5 Diploma in Management and Leadership and implementing this new knowledge in the workplace:

  • Operational management
  • Project management
  • Finance
  • Leading and managing people
  • Building relationships
  • Communication
  • Awareness and management of self
  • Decision making

They will also be expected to exhibit the following behaviours in the workplace:

  • Taking responsibility, being inclusive, agile and professional

The Level 5 Diploma in Management and Leadership is designed for Managers who want to develop core management skills such as managing resources, recruitment and information management. The qualification focuses on the development of management capabilities and competencies. The Level 5 Diploma in Management and Leadership course is awarded by the Chartered Management Institute (CMI).

Modules covered:
501 - Principles of Operational Leadership and Management in an Organisational Context
502 - Principles of Developing, Managing and Leading Individuals and Teams to Achieve Success
509 - Managing Stakeholder Relationships
513 - Managing Projects to Achieve Results
514 - Managing Change
515 - Creating and Delivering Operational Plans
520 - Managing Finance
525 - Using Reflective Practice to Inform Personal and Professional Development
(Please see for further details on the content of these modules)

Duration: 24 months

Why our College?

Outstanding progression

97% of our full time gradates and 100% of our part time graduates are in employment of further study 6 months after completing their degree (Teaching Excellence and Student Outcomes).

This places our College in the top 10% of providers and provides you with excellent routes to get you to where you want to be.

Flexible study options

Most of our courses require no more than two days attendance at college. This means you can continue to work alongside your studies and balance other commitments.

Smaller class sizes

Our smaller class sizes mean you get all the support you need during studies. This is a crucial difference to larger universities and provides you with access to your lecturers when you need them.

Entry Requirements

If you are interested in undertaking this apprenticeship, please seek approval through your current employer, as individuals can not apply directly. Our Apprenticeship team (Telephone: 01603 773365 , email: will be happy to discuss the next steps with your employer

Candidates will require Level 3 qualifications and English and Maths at Level 2 (GCSE/O Level). All candidates will have to complete an online assessment for Maths and English at Level 2 when joining the course.

It is essential that all applicants have the support of their line manager as the apprenticeship will involve attendance at workshops as well as potential shadowing, observations etc.

In addition, apprentices will be required to complete job-related assignments that may require them to have greater access to management activities. We or your employer might require a statement from a line manager supporting the application.

Learning Outcomes

Learners who undertake this course will develop their workplace problem solving skills as they apply the management models and theories they have learned from completing their assignments, to practical everyday work scenarios. Upon completing this course successfully, you will be able to demonstrate that you have the most proficient, current management techniques and practices.


Completion of an assignment for each unit. Apprentices are allocated a Tutor for study support.

Career Progression

This well recognised qualification will enhance your ability to contribute effectively to your organisation and thus the possibility of progression into and through supervisory and management roles.

On completion, Apprentices can register as full members with the Chartered Management Institute and those with 3 years of management experience can apply for Chartered Manager status through the CMI.


Costs: Levy payer – £7,000 Non-levy payer – £350