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Address City College Norwich, Ipswich Road, Norwich, NR2 2LJ

01603 773311

Property Maintenance Operative Apprenticeship Level 2 Standard

  • 2

    Level 2

  • Duration
    2 years

  • Start Date
    November 2021

  • Venue
    Ipswich Road

  • Course Code

Start Date

  • November 2021, Apprenticeship


The primary role of a Property Maintenance Operative is to optimise property condition and quality and to ensure the building is kept in a safe working condition. Property Maintenance Operatives need to maintain a high level of quality, providing maximum satisfaction to customers, clients, guests and team. They will understand the mechanism of buildings including electrical, plumbing, plant, safety systems and equipment. They will provide first and immediate response to fault finding, whilst maximising quality and ensuring cost effectiveness. They will ensure prevention of major damage that could result in extensive costs and minimise reactive intervention.

Course Content includes:

  • Use knowledge and understanding of basic carpentry, electrical, plumbing and decorating.
  • Carry out repairs to the fabric of a building, for example repairs to walls, doors, door frames, skirting boards or plaster damage to internal walls
  • Understand how to prepare for refurbishment or deep clean of equipment and surfaces
  • Commitment to quality and excellence

You will complete the Level 2 Property Maintenance Operative Apprenticeship Standard.

  • This Apprenticeship will involve college attendance and off the job training.
  • You will also develop your knowledge, skills and behaviours.
  • You need to have an employer to support your Apprenticeship and be employed in a relevant job role.
  • The typical length of this Apprenticeship course is 18 months.
  • This course starts in September.

Contact our Apprenticeship Team to find out when our next course start date is.

If you already have an employer for your Apprenticeship, or would like more information on how to find an Apprenticeship, please click Apply Now.

If you are an Employer who is looking to recruit an Apprentice or already have someone you would like to enrol onto the Apprenticeship course, please contact our Apprenticeship Team on 01603 773365 or email to discuss next steps.

Why Our College?

Get paid to train

Apprenticeships provide fantastic career opportunities and allow you to get a qualification and earn money at the same time

Designed for opportunity

94% of apprentices stay in work after finishing an apprenticeship, and 47% have received a promotion

Hands on learning

We work closely with employers to deliver training both on and off the job. In most cases, you’ll come into college one day a week, as well as getting planned training and development with a mentor in the workplace

Entry Requirements

  • Individual employers will set their selection criteria but English L2/E and Maths L2/E are desirable. The standard includes Maths and English understanding and functional application at Level 1, enabling apprentices to aspire to the next level.
  • In order to enrol onto an Apprenticeship, you need to be employed in a relevant job role and undertake a range of tasks which would enable you to complete the Apprenticeship qualification.

Learning Outcomes

For the full Apprenticeship, candidates will complete:

  • Level 2 Property Maintenance Apprenticeship Standard
  • Level 1 Functional Skills in English
  • Level 1 Functional Skills in Maths


Training and assessments are delivered in the workplace and in college. Apprentices will be required to attend college-based sessions as part of their training, whilst also completing off-the-job training in the workplace. You will also complete assessments and observations in the workplace.

You will need to complete Level 2 Maths and English before End Point Assessment.

At the end of the Apprenticeship you will complete an End Point Assessment which will comprise of:

  1. A synoptic knowledge assessment to consist of multiple-choice or structured questions (short-answer) to assess the bulk of the generic knowledge across the apprenticeship. These will be sat under invigilated conditions and marked by the Awarding Organisations (ie externally). This will be graded pass/distinction/fail.

  2. A synoptic practical assessment assessed by an independent assessor (Awarding Organisation appointed or 3rd party) that requires the candidate to complete a number of core practical activities, in controlled conditions. The activities will be chosen from a bank of tasks developed by the Awarding Organisation working with representatives of the employers. Evidence will predominantly be via observation but could also include oral questioning to ensure the apprentice has the skills and supporting knowledge required of the role. Where oral questioning is used this is to assess knowledge relating to a practical skill or task eg ‘why’, ‘when’ type questions – not ‘how’. This will be graded pass/distinction/fail.

  3. A synoptic interview to question the apprentice on skills not covered by the practical assessment as well as the behaviours using the portfolio of evidence as a basis for the discussion. This will be carried out by the independent assessor and graded pass/fail.


The apprentice will be recognised by the British Institute of Facilities Management (BIFM) providing Associate Membership for the apprentice whilst studying. BIFM have confirmed resources and learning materials will be available for the apprentice to support them throughout their learning journey.
Progression into:
Level 3 Electrical Installation/Maintenance
Level 3 Plumbing & Heating
Level 3 Carpentry & Joinery

Career Progression

Career progression may include continuation, development or promotion at work.


Apprenticeship course fees are subject to the age of the apprentice, the payroll of the employer and the number of employees. Course fees are paid by the employer and not the apprentice. Employers who take on an apprentice aged between 16-18 years old, or with an Educational Health Care Plan, will receive an Incentive Payment to help cover their costs. To discuss Apprenticeship course fees, employers should contact the Apprenticeship Team on 0800 328 3616 or email

For more information on recruiting an apprentice or if you would like to train your existing staff please contact our Apprenticeships Team on 0800 328 3616 or email