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Address City College Norwich, Ipswich Road, Norwich, NR2 2LJ

01603 773311
Healthcare Support Worker L2

Healthcare Support Worker Apprenticeship Level 2 Standard

  • 2

    Level 2

  • Duration
    2 years

  • Start Date
    September 2020

  • Venue
    Ipswich Road

  • Course Code

Start Date

  • September 2020, Apprenticeship


Work as part of a team providing high quality and compassionate care to individuals. Carry out well-defined routine clinical duties like monitoring an individual’s conditions (blood pressure, temperature or weight), checking overall progress, comfort and wellbeing. They may also help individuals to eat, drink, wash, dress or go to the toilet, whilst following their care plan.

They may also carry out non-clinical duties (e.g. keeping records, making beds, tidying up your work area, returning or cleaning the equipment used). HCSWs work in a range of healthcare settings (e.g. hospitals, community clinics/health centres, individual homes, nursing/care homes, hospices, mental health settings, and GP surgeries). They will report to a registered healthcare practitioner who will directly or indirectly supervise your work.

Course Content includes:

  • Communication
  • Health intervention
  • Personal and people development
  • Treat people with dignity
  • Respect individual’s diversity, beliefs, values
  • Work to best practice

You will complete the Level 2 Healthcare Support Worker Apprenticeship Standard.

  • This Apprenticeship will involve college attendance and off the job training.
  • You will also develop your knowledge, skills and behaviours.
  • You need to have an employer to support your Apprenticeship and be employed in a relevant job role.
  • The typical length of this Apprenticeship course is 18 months.
  • This course has multiple start dates throughout the year.

Contact our Apprenticeship Team to find out when our next course start date is.

If you already have an employer for your Apprenticeship, or would like more information on how to find an Apprenticeship, please click Apply Now.

If you are an Employer who is looking to recruit an Apprentice or already have someone you would like to enrol onto the Apprenticeship course, please contact our Apprenticeship Team on 01603 773365 or email to discuss next steps.

Why Our College?

Get paid to train

Apprenticeships provide fantastic career opportunities and allow you to get a qualification and earn money at the same time

Designed for opportunity

94% of apprentices stay in work after finishing an apprenticeship, and 47% have received a promotion

Hands on learning

We work closely with employers to deliver training both on and off the job. In most cases, you’ll come into college one day a week, as well as getting planned training and development with a mentor in the workplace

Entry Requirements

  • There are no entry requirements to the Apprenticeship but employers may run their own selection process.
  • Minimum Level 1 Functional Skills English and Maths preferred.
  • In order to enrol onto an Apprenticeship, you need to be employed in a relevant job role and undertake a range of tasks which would enable you to complete the Apprenticeship qualification.

Learning Outcomes

Role and occupations available can include Healthcare Assistant / Healthcare Support Worker / Nursing Assistant / Nursing Auxiliary.

For the full Apprenticeship, learners will complete:

  • Level 2 Healthcare Support Worker Apprenticeship
  • Level 1 Functional Skills in English
  • Level 1 Functional Skills in Maths
  • The Care Certificate

Apprentices will also work towards Level 2 Maths and English prior to completion of the Apprenticeship.


Training and assessments are delivered in the workplace and in college. Apprentices will be required to attend college-based sessions as part of their training, whilst also completing off-the-job training in the workplace. You will also complete assessments and observations in the workplace.

You will need to complete Level 2 Maths and English before End Point Assessment.

At the end of the Apprenticeship you will complete an End Point Assessment which will comprise of:

  • Multiple choice test – Covering knowledge and skills gained throughout the Apprenticeship (60 minutes).
  • Practical observation - An observation of practice undertaken in the workplace to assess higher level skills and behaviours.
  • Evidence portfolio and interview - Structured interview to examine portfolio evidence and the learner journey in more detail.


  • Following completion of the Apprenticeship programme and the Care Certificate, apprentices could progress into related roles within the healthcare setting
  • Apprentices can also progress onto an Level Senior Healthcare Support Apprenticeship.

Career Progression

Career progression may include continuation, development or promotion at work or within the health sector.


Apprenticeship course fees are subject to the age of the apprentice, the payroll of the employer and the number of employees. Course fees are paid by the employer and not the apprentice. Employers who take on an apprentice aged between 16-18 years old, or with an Educational Health Care Plan, will receive an Incentive Payment to help cover their costs. To discuss Apprenticeship course fees, employers should contact the Apprenticeship Team on 0800 328 3616 or email

For more information on recruiting an apprentice or if you would like to train your existing staff please contact our Apprenticeships Team on 0800 328 3616 or email