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Address City College Norwich, Ipswich Road, Norwich, NR2 2LJ

01603 773311

Student Services and General Information

Although we are working very differently at this time, with most teaching and learning happening online, our information, advice and guidance services (The Advice Shop), wellbeing services, and library services are still available to all students.

Information, Advice and Guidance

The Advice Shop is continuing to provide information, advice and guidance including careers guidance appointments via email, telephone and Skype.

You can contact the Advice Shop to arrange appointments by emailing us at or by telephoning 01603 773 311.


aspect of their wellbeing, offering support via telephone, email and Skype appointments.

Our Wellbeing advisers, Counsellors, and Mental Health Adviser are available during normal working hours to offer advice and guidance for anything affecting your wellbeing, not just coronavirus related. If you already have an appointment with us we look forward to supporting you. 

You can contact the Wellbeing team by emailing

Free College Meals and Bursary payments

If you were receiving free college meals or bursary support, you will continue to get financial support during this period. Payments are being made direct to students’ bank accounts. 

Students to whom this applies should already have received an email from us about this. If you have any questions about Free College Meals or Bursary payments, please contact or by telephoning 01603 773 311.

Library Services


Our Library staff are still available to support you via Skype, email or over the phone. Please get in touch via with your support requests.

If you are self-isolating and have returns that are overdue, please renew via the website or contact us on the above email address. Fines that occur due to isolations will be waived.