Skip to content
Get to college safely with our travel advice for students

Address City College Norwich, Ipswich Road, Norwich, NR2 2LJ

01603 773311

Degree & Higher Education Students

Teaching will continue through online delivery methods including Blackboard Collaborate, post-Easter.

Tutors will be in touch individually with students and offer regular online tutorials and support. For the latest advice on assessments, please see the FAQs document in the downloads section on this page.

Student support


Our wellbeing advisers, counsellors, and mental health adviser are available remotely via Skype, email or phone to offer advice and guidance for anything affecting your wellbeing, not just Coronavirus related. You can contact the wellbeing team by emailing


The library staff can still offer support with researching, finding information online, Harvard referencing and plagiarism remotely. Please email them at to arrange support via Skype, email or phone. They have also added a link to the library homepage to resources from publishers which have been made free during the Covid-19 pandemic.

IT support

There are a range of resources under ‘student zone’ on Blackboard/Moodle to support you with IT issues and to familiarise yourself with Blackboard Collaborate or Microsoft Teams. Alternatively, you can contact James Eardley via email before 1pm at, or via phone at 01603 773803 after 1pm.

Information, advice and guidance

Alison Honeybone is available remotely for careers advice and general information, advice and guidance. Please email her at to arrange a suitable remote appointment.

HE Office

The team are available remotely to support you with any queries and can be contacted via

Students' Union

Emily Staley ( and Emma Haythornwaite ( are available via email for any queries or can be contacted through the CCN SU Facebook page.

Course support


We know that there have been some anxieties about how delivery will happen over the coming weeks. We are using Blackboard Collaborate for online remote delivery for Norwich students and Microsoft Teams for those at Easton. We are aware that not all students may be able to access live delivery or utilise this facility. Where Blackboard Collaborate is used, sessions will be recorded so that students can watch at a later date. We will be posting a pre-recorded general Collaborate session soon so that you can try the system and ensure that your IT works with it.

Lecturers will also endeavour to post the PowerPoints as usual. Not all staff will be delivering using Collaborate and will be using a variety of alternative, different methods, such as PowerPoints and related tasks. Course teams will be in touch in the coming days with a delivery plan specific to your course.

Personal Tutorials

Your personal tutors will continue to support you remotely via phone, Skype or email over the coming weeks and will be in touch to arrange a tutorial if they have not done so already.

Assessment support

Presentations and Exams

the document released earlier detailed arrangements for differing assessments going forward. Further work is being completed to ensure that exams in particular can go ahead. We understand that students may feel that IT is a challenge with some assessments and want to reassure you that your IT will not impact negatively on your assessment attempt. Should IT fail during the assessment arrangements will be put in place to accommodate this.


If you feel that the change to your personal circumstances means that you will be unable to continue your studies, please in the first instance talk to your Course Leader to see if we can support you in any way to continue. If you feel you cannot continue and would like to temporarily pause your studies, we can discuss this with you.

Mitigating Circumstances

As you will have seen we are extending Mitigating Circumstances during this period and reducing the evidential requirement to acknowledge CV-19. This will ensure that you are able apply for Mit Circs where circumstances have impacted on your ability to give your best efforts and undertake reassessment without a cap in place.


The application of a blanket extension means that, where you apply for it, you will be able to access an additional 10 working days. Whilst this is clearly a potential benefit for many, it is likely that the majority of assignments will continue to be submitted as normal and it is important that you use this extension wisely rather than simply moving all deadlines back by a fortnight.